[怨듦났] 援먯쑁遺 援由쎈븰 옄썝愿由 떆뒪뀥 援ъ텞 – ITSM 뙆듃

怨좉컼궗 : 援먯쑁遺
봽濡쒖젥듃湲곌컙 : 2016.06 ~ 2016.12 (6媛쒖썡)

1. 뾽臾대퀎 궛옱릺뼱 엳뒗 떎뼇븳 젙蹂대 넻빀븯뿬 떎떆媛 紐⑤땲꽣留곸씠 媛뒫븳 렪由ы븳 젙怨 솢슜 泥닿퀎 援ъ텞
2. 궡쇅 湲곌怨쇱쓽 뿰怨꾩떆뒪뀥 룄엯쓣 넻빐 씠以 엯젰 뾾뒗 썝뒪넲 뾽臾댁쿂由 떆뒪뀥 援ъ텞
3. 肄붾윭뒪 슫쁺꽱꽣뿉꽌 옄썝愿由 떆뒪뀥쓣 슚슱쟻쑝濡 슫쁺 諛 쑀吏蹂댁닔븯湲 쐞븳 IT 슫쁺愿由 봽濡쒖꽭뒪 젙쓽

援먯쑁遺뒗 슚怨쇱쟻씤 ITSM 떆뒪뀥 援ъ텞쓣 쐞빐 븰 뾽臾댁쟾臾멸, 븰 쟾궛떞떦옄瑜 룷븿븳 異붿쭊議곗쭅쓣 슫쁺븯뿬 理쒖쟻쓽 떆뒪뀥援ъ텞 諛⑹븞쓣 룄異쒗븯怨 議곗쭅, 뾽臾댄봽濡쒖꽭뒪, 쓳슜S/W, 젙蹂닿린닠쓣 넻빀쟻쑝濡 怨좊젮븿쑝濡쒖뜥 鍮꾩슜 諛 슫쁺씠 슚쑉쟻씤 떆뒪뀥 援ъ텞 湲곕컲쓣 留덈젴븯쑝硫, 넻빀슫쁺꽱꽣뿉꽌 옄썝愿由ъ떆뒪뀥쓣 슚쑉쟻쑝濡 슫쁺 諛 쑀吏蹂댁닔븯湲 쐞븳 IT 슫쁺愿由 봽濡쒖꽭뒪瑜 젙쓽븯怨 젙쓽맂 IT 슫쁺 봽濡쒖꽭뒪瑜 떆뒪뀥쟻쑝濡 吏썝븷 닔 엳룄濡 슂泥愿由, 옣븷愿由, 臾몄젣愿由, 蹂寃쎄由, 援ъ꽦愿由, 媛슜꽦愿由, 슜웾愿由, 꽌鍮꾩뒪닔以愿由 벑쓽 湲곕뒫쓣 援ы쁽븯떎.

쟾硫 솗궛 씠쟾뿉 떆踰붾븰쓽 슫쁺쓣 넻븳 떎 뜲씠꽣 湲곕컲쓽 봽濡쒓렇옩 寃利 諛 떆뒪뀥 븞젙꽦 솗蹂대 쐞븳 븞젙솕 湲곌컙쓣 媛議뚯쑝硫, 떆뒪뀥쓽 쟾硫 솗궛 씠썑뿉룄 떆뒪뀥쓽 븞젙쟻 슫쁺쓣 쐞빐 씪젙 湲곌컙 룞븞 援ъ텞 씤젰쓽 吏썝쓣 솗蹂댄븯뿬 鍮좊Ⅴ寃 떆뒪뀥 븞젙솕/궡옱솕瑜 吏꾪뻾븯떎

슂泥愿由 (꽌鍮꾩뒪 뜲뒪겕)
– 슂泥 벑濡/遺꾩꽍/遺꾨같/泥섎━/議고쉶/留뚯”룄議곗궗 諛 슂泥愿由ы넻怨 湲곕뒫 援ы쁽

옣븷愿由
– 옣븷 벑濡/珥덇린遺꾩꽍諛륁긽솴쟾뙆/썝씤遺꾩꽍/泥섎━/듅씤/寃곌낵솗씤/醫낅즺 諛 옣븷愿由ы넻怨 湲곕뒫 援ы쁽

臾몄젣愿由
– 臾몄젣 벑濡/寃넗/遺꾩꽍/泥섎━/씠뻾룊媛/듅씤/諛섎젮/醫낅즺 諛 臾몄젣愿由ы넻怨 湲곕뒫 援ы쁽

蹂寃쎄由 (뾽臾 봽濡쒓렇옩)
– 蹂寃 벑濡/寃넗/떎뻾/紐⑤땲꽣留/醫낅즺 諛 뾽臾댄봽濡쒓렇옩 蹂寃쎄由ы넻怨 湲곕뒫 援ы쁽

蹂寃쎄由 (씤봽씪)
– 蹂寃 벑濡/寃넗/쁺뼢룄룊媛/怨꾪쉷 닔由/듅씤/떎뻾/寃곌낵寃넗 諛 씤봽씪 蹂寃쎄由ы넻怨 湲곕뒫 援ы쁽

援ъ꽦愿由
– 援ъ꽦 젙蹂닿넗/젙蹂대벑濡/듅씤/蹂寃쎌슂泥/듅씤/젙蹂대寃/寃곌낵솗씤 諛 援ъ꽦愿由ы넻怨 湲곕뒫 援ы쁽

꽌鍮꾩뒪닔以愿由
– 꽌鍮꾩뒪 移댄깉濡쒓렇 愿由/SLA 벑濡 (븰蹂)/꽌鍮꾩뒪 닔以 紐⑤땲꽣留/썡媛꾩슫쁺떎쟻 蹂닿퀬꽌 깮꽦/SLA 뀈媛 떎쟻 룊媛 湲곕뒫 援ы쁽

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