[湲덉쑖] 씪씠굹깮紐 ITSM 떆뒪뀥 援ъ텞

怨좉컼궗 : 씪씠굹깮紐
봽濡쒖젥듃湲곌컙 : 2016.06 ~ 2017.02 (9媛쒖썡)

씪씠굹 깮紐 IT 슫쁺 솚寃쎌쓣 怨좊젮븯뿬 Practical븳 IT Standard Operation Process瑜 룄異쒗븯怨, 씠瑜쇱쐞븳 옄룞솕 떆뒪뀥쓣 援ы쁽븿쑝濡쒖뜥 IT 슫쁺 슚쑉꽦 洹밸솕 뭹吏덇由 湲곕컲쓣 留덈젴븯怨좎옄 븯뒿땲떎.

씪씠굹깮紐낆 吏냽쟻씤 씤봽씪 洹쒕え利앷 씤쟻/臾쇰━쟻 愿由ъ껜怨 슂援ъ뿉 뵲瑜 슚쑉쟻씤 몴以 봽濡쒖꽭뒪 愿由 諛 넻젣쓽 븘슂꽦怨 몴以 봽濡쒖꽭뒪瑜 吏썝븯뒗 옄룞솕 떆뒪뀥 븘슂꽦 諛 궛옱릺뼱 엳뒗 SR 젒닔李쎄뎄쓽 넻빀 븘슂꽦뿉 뵲씪 ITSM泥닿퀎瑜 룄엯븯떎.
IT 슫쁺쁽솴뿉 븳 Assessment瑜 넻빐 AS-IS遺꾩꽍怨 몴以젅李⑤ 媛쒖꽑/젙由쏀븯쑝硫, 궛옱릺뼱 엳뒗 떎뼇븳 SR쑀삎쓽 룄異/몴以솕/넻빀쓽 援ъ“濡 떆뒪뀥쓣 援ъ텞븯떎.
삉븳 뒛뼱굹뒗 젙蹂댁옄궛 諛 李⑥꽭떆뒪뀥쓣 怨좊젮븯뿬 EA硫뷀뜲씠꽣 援ъ“湲곕컲쓽 援ъ꽦愿由ъ껜怨꾨 젙쓽븯怨 떆뒪뀥쑝濡 泥닿퀎솕 븯쑝硫, 삎긽떆뒪뀥怨 諛젒븯寃 뿰怨꾪븳 App 媛쒕컻蹂寃쎌젅李⑥쓽 媛쒖꽑/援ы쁽怨 IT슫쁺뾽臾대 吏썝븷 닔 엳뒗 씪씪젏寃/옉뾽罹섎┛뜑/떦꽦寃넗/떆뒪뀥紐⑤땲꽣留/VIP슂泥泥섎━/IT鍮꾩슜泥섎━ 벑쓽 뾽臾대 媛쒖꽑/옄룞솕븯뿬, 씠瑜 넻빐 IT뾽臾댁쓽 鍮좊Ⅸ 쓳怨 슚쑉쟻씤 愿由ш 媛뒫븳 寃쎌웳젰 엳뒗 IT꽌鍮꾩뒪愿由ъ껜怨꾨 援ъ텞븯떎.

IT슂泥 넻빀怨 몴以솕
– 떎뼇븳 슂泥 蹂 泥섎━젅李/듅씤씪씤 몴以솕 쟻슜
– SR 룷꽭쓣 넻븳 렪由ы븳 슂泥/泥섎━ 닔뻾
– 떎떆媛 泥섎━ 젙蹂 젣怨
– 슂泥/泥섎━嫄댁뿉 븳 씠젰愿由 젣怨

꽌鍮꾩뒪 愿由 쁺뿭
– IT꽌鍮꾩뒪 泥섎━/愿由щ 쐞븳 IT슫쁺뾽臾댁쿂由ъ젅李⑥쓽 몴以솕
– 넻빀슂泥愿由 : 궗슜옄媛 슂泥븳 떎뼇븳 IT 뾽臾댁슂泥쓽 泥섎━(Helpdesk, IT蹂댁븞, 씤봽씪蹂寃, App媛쒕컻蹂寃 벑)
– 옣븷/臾몄젣愿由 : 諛쒖깮 옣븷쓽 늻씫뾾뒗 벑濡앷낵 쟾뙆, 臾몄젣愿由 뿰怨꾨 넻븳 泥닿퀎쟻 愿由
– Infra 蹂寃쎄由 : 遺꾩궛맂 씤봽씪 蹂寃쎌옉뾽쓽 ITSM 넻빀 愿由
– App 蹂寃쎄由 : 湲 슫쁺떆뒪뀥쑝濡 愿由щ릺뜕 媛쒕컻 蹂寃쎌옉뾽 젅李⑥쓽 ITSM 넻빀怨 媛쒖꽑
– 슫쁺吏썝뾽臾 옄룞솕 :혻 IT 議곗쭅쓽 슫쁺吏썝뾽臾 옄룞솕/媛쒖꽑쓣 넻븳 IT뾽臾댁쿂由ъ쓽 슚쑉솕 吏꾪뻾

씤봽씪 援ъ꽦愿由 쁺뿭
– EA 硫뷀뜲씠꽣 援ъ“湲곕컲 씤봽씪 援ъ꽦젙蹂 愿由/넻젣 젅李 諛 CMDB 援ъ텞
– 紐⑤땲꽣留곹댋 뿰怨꾨 넻븳 援ъ꽦젙蹂 遺덉씪移 紐⑸줉 솗씤
– IT옄썝 떊洹쒕룄엯 떆젏遺꽣 援ъ꽦젙蹂 愿由 湲곕컲 젣怨

遺꾩꽍/넻怨 쁺뿭
– ITSM 슫쁺 Status, App 媛쒕컻蹂寃/諛고룷愿由щ 떎떆媛꾩쑝濡 솗씤븷 닔 엳뒗 쑀삎 蹂 떆蹂대뱶 젣怨
– ITSM 슫쁺 뜲씠꽣뿉 湲곕컲븳 媛앷쟻 넻怨 젙蹂 젣怨

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