[湲곗뾽] 꽭븘꽕듃썚뒪 ITSM 떆뒪뀥 援ъ텞

怨좉컼궗 : 꽭븘꽕듃썚뒪
봽濡쒖젥듃湲곌컙 : 2019.09.16 ~ 2020.02.28 (븞젙솕 1媛쒖썡 룷븿)

꽭븘꽕듃썚뒪뒗 젙蹂댄솕 떆뒪뀥 愿젴 뾽臾댁쓽 슚쑉쟻씤 슫쁺 愿由 諛 怨꾪쉷 닔由쎌쓣 쐞븳 IT꽌鍮꾩뒪愿由 떆뒪뀥 援ъ텞븯怨, IT 꽌鍮꾩뒪 뭹吏 諛 깮궛꽦쓽 媛앷쟻 痢≪젙쓣 쐞븳 솚寃 媛쒖꽑 븘슂븿뿉 뵲씪 ITSM 떆뒪뀥 援ъ텞븯뿬 IT꽌鍮꾩뒪 뭹吏 뼢긽 湲곕컲 諛 IT 꽌鍮꾩뒪 寃쎌웳젰쓣 솗蹂댄븯떎.

IT꽌鍮꾩뒪 몴以 봽濡쒖꽭뒪 紐⑤뜽(ITIL) 湲곕컲쑝濡 븳 ITSM 援ъ텞
– Workflow 뿏吏 湲곕컲쓽 寃利앸맂 EGENE 넄猷⑥뀡쓣 씠슜븳 ITSM 援ъ텞
– 쇅媛먮쾿 쓳 SR 諛 蹂寃쎄由 봽濡쒖꽭뒪 泥닿퀎 닔由

IT 꽌鍮꾩뒪 꽦怨 痢≪젙 諛 쟻떆쟻씤 SLA룊湲 湲곕컲 留덈젴
– E-GENE™ SLM 넄猷⑥뀡쓣 씠슜븳 12媛 吏몴 援ы쁽
– E-GENE™ SSD 넄猷⑥뀡쓣 씠슜븳 4媛吏 醫낇빀쁽솴 떆蹂대뱶 諛 蹂닿퀬꽌 援ы쁽

吏떇 異뺤쟻怨 솢슜쓣 넻븳 吏떇 湲곕컲 슫쁺 泥닿퀎 留덈젴
– 吏떇愿由щ 씠슜븳 吏떇湲곕컲쓽 봽濡쒖꽭뒪 슫쁺 泥닿퀎 젙由

IT룷깉 援ъ텞
– 궗슜옄 沅뚰븳蹂 뾽臾 而⑦뀗痢 諛 硫붾돱 援ъ꽦
– SR 泥섎━쁽솴, 굹쓽 泥섎━쁽솴, 誘멸껐옱 紐⑸줉, 굹쓽/遺꽌 泥섎━紐⑸줉, 봽濡쒖꽭뒪蹂 泥섎━쁽솴, 삤뒛쓽 옉뾽 紐⑸줉 젣怨

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