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Service Management Enterprise Solution 遺꾩빞쓽 由щ뜑媛 릺寃좎뒿땲떎.
뿉뒪떚씠吏뒗 섏꽌鍮꾩뒪 湲곗닠쓽 궡븘엳뒗 吏꾪솕 쑀쟾옄竊뉖 紐⑦넗濡 븳 꽌鍮꾩뒪 愿由ъ쓽 쟾臾멸린뾽쑝濡
洹 룞븞 遺덊솗떎꽦쓣 媛吏怨 젒洹쇳븯뜕 꽌鍮꾩뒪 愿由 遺꾩빞뿉 엳뼱 젙웾쟻씠怨 怨쇳븰쟻씤 젒洹쇰쾿쓣 넻빐
湲곗뾽쓽 IT 꽌鍮꾩뒪 媛移섏쬆吏 諛 굹븘媛 湲곗뾽쓽 꽌鍮꾩뒪 寃쎌웳젰쓣 넂씠湲 쐞븳 蹂대떎
솗떎븳 넄猷⑥뀡쓣 젣怨듬뱶由ш퀬옄 걡엫뾾씠 뿰援ы빀땲떎.
쉶궗紐 (二)뿉뒪떚씠吏 몴옄 엫쁽湲
꽌鍮꾩뒪遺꾩빞 - ITSM Assessment
- ITIL/ITSM 而⑥꽕똿
- ITSM/SLM 넄猷⑥뀡 援ъ텞
- ISO/IEC20000 씤利 諛 援먯쑁
넄猷⑥뀡 룷듃뤃由ъ삤 - E-GENE꽓 ITSM
- E-GENE꽓 SLM
- Service Desk & Help Desk
- E-GENE꽓 ITAM
- E-GENE꽓 ICE Engine & DIP
- E-GENE꽓 BSC
- E-GENE꽓 SSD
- E-GENE꽓 SEM
二쇱냼 꽌슱듅蹂꾩떆 湲덉쿇援 媛궛뵒吏꽭1濡 128 STXV썙 10痢 1009샇 쟾솕踰덊샇 쟾솕: (02) 3473-3477 뙥뒪: (02) 811-3477
쉶궗 꽕由쎈뀈룄 2008뀈 2썡 28씪
쇅씤利 諛 옄寃
湲곗닠쁺떊삎以묒냼湲곗뾽솗씤꽌
냼봽듃썾뼱궗뾽옄
봽濡쒓렇옩벑濡앹쬆
냼봽듃썾뼱뭹吏덉씤利앹꽌
湲곗뾽遺꽕뿰援ъ냼씤利앹꽌
踰ㅼ쿂湲곗뾽씤利앹꽌
꽌鍮꾩뒪몴벑濡앹쬆
긽몴벑濡앹쬆
듅뿀
듅뿀異쒖썝궗떎利앸챸썝
듅뿀異쒖썝넻吏꽌
二쇱슂궗뾽 諛 二쇰젰遺꾩빞
Assessment Consulting Implementarion Certification
ITSM Assessment 꽌鍮꾩뒪 援궡 IT슫쁺 솚寃쎌쓣 怨좊젮븳 理쒖쟻쓽 ITSM 닔以 吏꾨떒 꽌鍮꾩뒪 媛앷쟻 吏꾨떒뿉 洹쇨굅븳 泥닿퀎쟻씤 ITSM 룄엯 Roadmap 젣怨
ITIL/ITSM 而⑥꽕똿 꽌鍮꾩뒪 援궡 理쒕떎 ITSM 而⑥꽕똿 닔뻾 寃쏀뿕 씤젰 Pool 蹂댁쑀
ITIL 씠濡 諛 援궡 쟻슜 궗濡瑜 넻빐 寃利앸맂 而⑥꽕똿 諛⑸쾿濡 솢슜
PDCA Cycle 湲곕컲 떎泥 媛뒫븳 ITSM 봽濡쒖꽭뒪 紐⑤뜽 젣떆
SLA 吏몴 諛 룊媛紐⑤뜽 닔由 而⑥꽕똿
ISO/IEC 20000쑝濡쒖쓽 泥닿퀎쟻씤 씠뻾씠 媛뒫븳 ITSM 而⑥꽕똿 꽌鍮꾩뒪 젣怨
ITSM/SLM 넄猷⑥뀡 援ъ텞 꽌鍮꾩뒪 ITSM/SLM 泥닿퀎瑜 슚쑉쟻쑝濡 援ъ텞븷 닔 엳뒗 넄猷⑥뀡 룷듃뤃由ъ삤 蹂댁쑀
- E-GENE꽓 ITSM
- E-GENE꽓 SLM
ITIL v3쓽 빑떖씤 吏냽쟻씤 꽌鍮꾩뒪媛쒖꽑怨 蹂솕愿由ш 媛뒫븳 넄猷⑥뀡
援ъ텞 떆 肄붾뵫쓽 理쒖냼솕 諛 쑀뿰븳 솗옣꽦씠 媛뒫븳 넄猷⑥뀡
ISO / IEC
20000 씤利 諛 援먯쑁꽌鍮꾩뒪
ISO/IEC 20000 씤利 紐⑺몴 떖꽦쓣 쐞븳 씤利 슂援ъ궗빆 Gap 遺꾩꽍
옄泥 뿭웾뿉 쓽븳 씤利 愿由 媛뒫븯룄濡 몴以 援먯쑁 꽌鍮꾩뒪 젣怨
SMP 벑 ITSM 봽濡쒖꽭뒪 젙由/蹂댁셿/臾몄꽌솕
利앹쟻(Evidence) 씠뻾 愿由 吏썝
蹂솕愿由 諛 Awareness Training 꽌鍮꾩뒪