ICE Engine
DIP
E-GENE꽓 ICE Engine
Service Management Enterprise Solution 遺꾩빞쓽 由щ뜑媛 릺寃좎뒿땲떎.

ICE뒗 E-GENE꽓넄猷⑥뀡쓽
빑떖뿏吏
ICE 뿏吏꾩 E-GENE꽓 넄猷⑥뀡쓽 빑떖뿏吏꾩쑝濡 遺꾩궛맂 쇅遺뜲씠꽣뿉꽌 뜲씠꽣瑜 닔吏묓븯뿬 뾽臾댄봽濡쒖꽭뒪 Data Repository瑜 援ъ꽦븯뒗 ETL옄룞솕 紐⑤뱢씤 Data Integration Pipeline怨 뜲씠꽣젅띁吏넗由щ 諛뷀깢쑝濡 꽌鍮꾩뒪닔以愿由щ 쐞븯뿬 뜲씠꽣쓽 긽愿愿怨꾨 넻븯뿬 蹂듭옟븳 怨꾩궛쓣 닔뻾븯뒗 Correlation紐⑤뱢怨 Service Delivery쓽 봽濡쒖꽭뒪瑜 吏썝븯湲 쐞븳 썙겕뵆濡쒖슦 紐⑤뱢 벑 겕寃 꽭媛吏 以묒슂븳 紐⑤뱢濡 援ъ꽦릺硫 洹몄쇅뿉 Reporting, Notification, OLAP벑

ICE뒗 E-GENE꽓넄猷⑥뀡쓽
빑떖뿏吏
CE 뿏吏꾩 E-GENE꽓 넄猷⑥뀡쓽 빑떖뿏吏꾩쑝濡 遺꾩궛맂 쇅遺뜲씠꽣뿉꽌 뜲씠꽣瑜 닔吏묓븯뿬 뾽臾댄봽濡쒖꽭뒪 Data Repository瑜 援ъ꽦븯뒗 ETL옄룞솕 紐⑤뱢씤 Data Integration Pipeline怨 뜲씠꽣젅띁吏넗由щ 諛뷀깢쑝濡 꽌鍮꾩뒪닔以愿由щ 쐞븯뿬 뜲씠꽣쓽 긽愿愿怨꾨 넻븯뿬 蹂듭옟븳 怨꾩궛쓣 닔뻾븯뒗 Correlation紐⑤뱢怨 Service Delivery쓽 봽濡쒖꽭뒪瑜 吏썝븯湲 쐞븳 썙겕뵆濡쒖슦 紐⑤뱢 벑 겕寃 꽭媛吏 以묒슂븳 紐⑤뱢濡 援ъ꽦릺硫 洹몄쇅뿉 Reporting, Notification, OLAP벑

ICE 뿏吏꾩쓽
二쇱슂湲곕뒫
Data Integration Pipeline
뾼諛븳 꽌鍮꾩뒪愿由щ 쐞빐꽌뒗 ITSM肉먮쭔븘땲씪 鍮꾩쫰땲뒪 꽌鍮꾩뒪뿉 愿젴맂 湲곗뾽 뾽臾댄봽濡쒖꽭뒪瑜 吏썝븯뒗 紐⑤뱺 떆뒪뀥怨쇱쓽 뿰怨꾨 븘슂濡 빀땲떎. 삁瑜 뱾뼱, 怨좉컼吏썝 꽌鍮꾩뒪쓽 꽌鍮꾩뒪 닔以쓣 愿由ы븯湲 쐞빐꽌뒗 ITSM쓽 Service Desk媛 븘슂濡 븯怨, 怨좉컼吏썝 꽌鍮꾩뒪쓽 媛쒕컻 吏썝쓣 쐞빐꽌뒗 PMS(Project Management System)쓽 怨쇱젣愿由 젙蹂대 넻빐꽌 슂援ъ궗빆 쟻湲 吏썝 젙蹂대 뼸쓬.
E-GENE꽓 DIP뒗 湲곗뾽쓽 꽌鍮꾩뒪愿由ъ륫硫댁쓽 씠윭븳 솚寃쎌쓣 씠빐븯怨 遺꾩궛솚寃쎌쑝濡 蹂듭옟븯寃 援ъ꽦릺뼱 엳뒗 떆뒪뀥뿉꽌 꽌鍮꾩뒪愿由ъ뿉 愿젴엳뒗 蹂듭옟븳 뜲씠꽣瑜 二쇨린쟻쑝濡 닔吏묓븯뿬 Service Repository 瑜 援ъ꽦.
씠젃寃 援ъ꽦맂 Service Repository뒗 SLA, BSC, KPI(Key Performance Indicator)瑜 쐞븳 뜲씠꽣 냼뒪濡 씠슜

Data Correlation
Data Integration Pipeline쓣 넻빐 꽌鍮꾩뒪젅띁吏넗由щ 援ъ꽦븯硫, 씠젣 湲곗뾽쓽 鍮꾩쫰땲뒪 꽌鍮꾩뒪 젙蹂대 援ъ꽦. 꽌鍮꾩뒪移댄깉濡쒓렇뀥뵆由우쓣 湲곕컲쑝濡 꽌鍮꾩뒪移댄깉濡쒓렇瑜 援ъ꽦븯怨, SLA 젙蹂 諛 湲곗뾽젙蹂 벑쓣 援ъ꽦븿쑝濡쒖뜥 SLM쓣 쐞븳 뜲씠꽣 珥덇린솕瑜 留덉묠.
씠젃寃 援ъ꽦맂 꽌鍮꾩뒪愿由ъ젙蹂대 諛뷀깢쑝濡 Data Correlation씠 옄룞쑝濡 援щ룞릺怨, 뿏吏꾧뎄룞怨 븿猿 SLM, IT BSC瑜 쐞븳 뜲씠꽣媛 닔吏.
닔吏묐맂 뜲씠꽣뒗 Report Dashboard, OLAP쓣 씠슜빐꽌 떎뼇븳 삎깭濡 議고쉶

Workflow
꽌鍮꾩뒪愿由щ 쐞븳 Service Delivery 쁺뿭쓽 봽濡쒖꽭뒪瑜 吏썝븯湲 쐞빐꽌뒗 썙겕뵆濡쒖슦媛 븘슂빀땲떎. 삁瑜 뱾뼱, 젣怨듭꽌鍮꾩뒪留덈떎 떞떦옄瑜 吏젙븯怨, 꽌鍮꾩뒪뿉 씠긽吏뺥썑媛 諛쒖깮븯硫 떞떦옄뿉寃 씠긽쁽긽뿉 븯뿬 븣由쇱쓣 蹂대궡뒗 湲곕뒫뿉꽌 떞떦옄媛 Service Delivery 쐞썝쉶瑜 냼吏묓븯뿬 씠뒋뿉 빐 삊쓽븯怨, 떎뻾怨꾪쉷쓣 꽭썙 떎뻾븯怨 由щ럭븯뒗 봽濡쒖꽭뒪瑜 媛吏.
怨좉컼留뚯”룄 議곗궗 媛숈 씤쐞쟻씤 뜲씠꽣 닔吏묒쓣 쐞븳 봽濡쒖꽭뒪룄 씠뿉 빐떦릺誘濡 Workflow 뿏吏꾩 꽕怨꾪븳 봽濡쒖꽭뒪瑜 諛붾줈 뿊떚鍮꾪떚떒쐞쓽 솕硫댁쑝濡 뵒옄씤 븷 닔 엳룄濡 吏썝

ICE 뿏吏꾩쓽
二쇱슂湲곕뒫
Data Integration Pipeline
뾼諛븳 꽌鍮꾩뒪愿由щ 쐞빐꽌뒗 ITSM肉먮쭔븘땲씪 鍮꾩쫰땲뒪 꽌鍮꾩뒪뿉 愿젴맂 湲곗뾽 뾽臾댄봽濡쒖꽭뒪瑜 吏썝븯뒗 紐⑤뱺 떆뒪뀥怨쇱쓽 뿰怨꾨 븘슂濡 빀땲떎. 삁瑜 뱾뼱, 怨좉컼吏썝 꽌鍮꾩뒪쓽 꽌鍮꾩뒪 닔以쓣 愿由ы븯湲 쐞빐꽌뒗 ITSM쓽 Service Desk媛 븘슂濡 븯怨, 怨좉컼吏썝 꽌鍮꾩뒪쓽 媛쒕컻 吏썝쓣 쐞빐꽌뒗 PMS(Project Management System)쓽 怨쇱젣愿由 젙蹂대 넻빐꽌 슂援ъ궗빆 쟻湲 吏썝 젙蹂대 뼸쓬.
E-GENE꽓 DIP뒗 湲곗뾽쓽 꽌鍮꾩뒪愿由ъ륫硫댁쓽 씠윭븳 솚寃쎌쓣 씠빐븯怨 遺꾩궛솚寃쎌쑝濡 蹂듭옟븯寃 援ъ꽦릺뼱 엳뒗 떆뒪뀥뿉꽌 꽌鍮꾩뒪愿由ъ뿉 愿젴엳뒗 蹂듭옟븳 뜲씠꽣瑜 二쇨린쟻쑝濡 닔吏묓븯뿬 Service Repository 瑜 援ъ꽦.
씠젃寃 援ъ꽦맂 Service Repository뒗 SLA, BSC, KPI(Key Performance Indicator)瑜 쐞븳 뜲씠꽣 냼뒪濡 씠슜

Data Correlation
Data Integration Pipeline쓣 넻빐 꽌鍮꾩뒪젅띁吏넗由щ 援ъ꽦븯硫, 씠젣 湲곗뾽쓽 鍮꾩쫰땲뒪 꽌鍮꾩뒪 젙蹂대 援ъ꽦. 꽌鍮꾩뒪移댄깉濡쒓렇뀥뵆由우쓣 湲곕컲쑝濡 꽌鍮꾩뒪移댄깉濡쒓렇瑜 援ъ꽦븯怨, SLA 젙蹂 諛 湲곗뾽젙蹂 벑쓣 援ъ꽦븿쑝濡쒖뜥 SLM쓣 쐞븳 뜲씠꽣 珥덇린솕瑜 留덉묠.
씠젃寃 援ъ꽦맂 꽌鍮꾩뒪愿由ъ젙蹂대 諛뷀깢쑝濡 Data Correlation씠 옄룞쑝濡 援щ룞릺怨, 뿏吏꾧뎄룞怨 븿猿 SLM, IT BSC瑜 쐞븳 뜲씠꽣媛 닔吏.
닔吏묐맂 뜲씠꽣뒗 Report Dashboard, OLAP쓣 씠슜빐꽌 떎뼇븳 삎깭濡 議고쉶

Workflow
꽌鍮꾩뒪愿由щ 쐞븳 Service Delivery 쁺뿭쓽 봽濡쒖꽭뒪瑜 吏썝븯湲 쐞빐꽌뒗 썙겕뵆濡쒖슦媛 븘슂빀땲떎. 삁瑜 뱾뼱, 젣怨듭꽌鍮꾩뒪留덈떎 떞떦옄瑜 吏젙븯怨, 꽌鍮꾩뒪뿉 씠긽吏뺥썑媛 諛쒖깮븯硫 떞떦옄뿉寃 씠긽쁽긽뿉 븯뿬 븣由쇱쓣 蹂대궡뒗 湲곕뒫뿉꽌 떞떦옄媛 Service Delivery 쐞썝쉶瑜 냼吏묓븯뿬 씠뒋뿉 빐 삊쓽븯怨, 떎뻾怨꾪쉷쓣 꽭썙 떎뻾븯怨 由щ럭븯뒗 봽濡쒖꽭뒪瑜 媛吏.
怨좉컼留뚯”룄 議곗궗 媛숈 씤쐞쟻씤 뜲씠꽣 닔吏묒쓣 쐞븳 봽濡쒖꽭뒪룄 씠뿉 빐떦릺誘濡 Workflow 뿏吏꾩 꽕怨꾪븳 봽濡쒖꽭뒪瑜 諛붾줈 뿊떚鍮꾪떚떒쐞쓽 솕硫댁쑝濡 뵒옄씤 븷 닔 엳룄濡 吏썝
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ICE뒗 E-GENE꽓넄猷⑥뀡쓽
빑떖뿏吏
Reporting / Dashborad / Notification / OLAP

ICE뿏吏꾩쓽
湲고湲곕뒫
Reporting / Dashborad / Notification / OLAP
DEMO
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