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E-GENE꽓 Service Desk
Service Management Enterprise Solution 遺꾩빞쓽 由щ뜑媛 릺寃좎뒿땲떎.
E-GENE꽓 Servicedesk for ITSM 2.5뒗 궗슜옄슂泥넻빀愿由 냼봽듃썾뼱濡 怨좉컼 愿젏쑝濡 IT슫쁺愿由 봽濡쒖꽭뒪瑜 쟾솚븷 닔 엳룄濡 吏썝븯뒗 쎒 湲곕컲 냼봽듃썾뼱엯땲떎. 湲곗뾽뿉寃뚮뒗 쟾궛議곗쭅 궡遺쓽 봽濡쒖꽭뒪 怨좉컼 꽌鍮꾩뒪슂泥쓣 슚怨쇱쟻쑝濡 넻빀븷 닔 엳뒗 湲곕컲쓣 젣怨듯븯硫, 怨좉컼뿉寃뚮뒗 슂泥 꽌鍮꾩뒪媛 쟻빀븯寃 泥섎━릺怨 엳뒗吏 닔떆濡 紐⑤땲꽣留곹븷 닔 엳뒗 닔떒쓣 젣怨듯븯뿬 沅곴레쟻쑝濡 怨좉컼 留뚯”룄 利앹쭊뿉 湲곗뿬빀땲떎.
E-GENE꽓 Servicedesk for ITSM 2.5뒗 궗슜옄슂泥넻빀愿由 냼봽듃썾뼱濡 怨좉컼 愿젏쑝濡 IT슫쁺愿由 봽濡쒖꽭뒪瑜 쟾솚븷 닔 엳룄濡 吏썝븯뒗 쎒 湲곕컲 냼봽듃썾뼱엯땲떎. 湲곗뾽뿉寃뚮뒗 쟾궛議곗쭅 궡遺쓽 봽濡쒖꽭뒪 怨좉컼 꽌鍮꾩뒪슂泥쓣 슚怨쇱쟻쑝濡 넻빀븷 닔 엳뒗 湲곕컲쓣 젣怨듯븯硫, 怨좉컼뿉寃뚮뒗 슂泥 꽌鍮꾩뒪媛 쟻빀븯寃 泥섎━릺怨 엳뒗吏 닔떆濡 紐⑤땲꽣留곹븷 닔 엳뒗 닔떒쓣 젣怨듯븯뿬 沅곴레쟻쑝濡 怨좉컼 留뚯”룄 利앹쭊뿉 湲곗뿬빀땲떎.

怨좉컼 슂泥 봽濡쒖꽭뒪
IT 봽濡쒖꽭뒪쓽 議고솕
留롮 湲곗뾽뱾씠 怨좉컼쓽 꽌鍮꾩뒪슂泥쓣 궡遺 IT 뾽臾 봽濡쒖꽭뒪 슚쑉쟻쑝濡 넻빀 愿由ы븷 닔 엳뒗 諛⑹븞쓣 紐⑥깋빐 솕뒿땲떎. 꽌鍮꾩뒪슂泥怨 궡遺 IT뾽臾 봽濡쒖꽭뒪媛 쑀湲곗쟻쑝濡 넻빀릺뼱빞 뿬윭 遺꽌뿉꽌 遺꾩궛릺뼱 닔뻾릺뒗 媛쒕퀎 IT 슫쁺 봽濡쒖꽭뒪瑜 궗슜옄 愿젏쓽 넻빀맂 몴以 ITIL 봽濡쒖꽭뒪濡 쟾솚븯뒗 寃껋씠媛뒫븯湲 븣臾몄엯땲떎.

E-GENE꽓 Servicedesk for ITSM 2.5 뒗 궡옣맂 꽌鍮꾩뒪 슂泥 쑀삎蹂 뀥뵆由우쓣 솢슜븯뿬 湲곗뾽씠 슚怨쇱쟻쑝濡 넻빀맂 꽌鍮꾩뒪슂泥愿由 떆뒪뀥쓣 援ъ텞븷 닔 엳룄濡 빀땲떎.
씠뒗 몴以솕 씠쟾뿉 議댁옱븯뜕 떎뼇븳 꽌鍮꾩뒪 슂泥쓣 떒씪솕맂 ITSM 몴以 봽濡쒖꽭뒪 湲곕컲쑝濡 떒湲곌컙뿉 옱援ъ텞븷 닔 엳뒗 湲곕컲쓣 젣怨듯빀땲떎.

삉븳 媛뺣젰븳 꽌鍮꾩뒪슂泥 넻빀愿由 湲곕뒫 FAQ湲곕컲쓽 K-DB, 봽濡쒖꽭뒪濡쒖쓽 씠愿 벑 꽌鍮꾩뒪 슂泥쓽 벑濡, 젒닔, 泥섎━, 셿猷뚯쓽 媛 떒怨 蹂꾨줈 理쒖쟻솕맂 湲곕뒫쓣 젣怨듯븯硫, 궡遺 愿由щ 쐞빐 씠誘 援ъ텞릺뼱 엳뒗 ITSM떆뒪뀥쓽 옣븷愿由, 臾몄젣愿由, 蹂寃쎄由 벑쓽 봽濡쒖꽭뒪 뿰怨꾪븯뿬 떎뼇븳 꽌鍮꾩뒪슂泥쓣 理쒖냼쓽 씤썝쑝濡 슚怨쇱쟻쑝濡 泥섎━븷 닔 엳뒗 媛뺣젰븳 吏썝 닔떒쓣 젣怨듯빀땲떎.

怨좉컼 슂泥 봽濡쒖꽭뒪
IT 봽濡쒖꽭뒪쓽 議고솕
留롮 湲곗뾽뱾씠 怨좉컼쓽 꽌鍮꾩뒪슂泥쓣 궡遺 IT 뾽臾 봽濡쒖꽭뒪 슚쑉쟻쑝濡 넻빀 愿由ы븷 닔 엳뒗 諛⑹븞쓣 紐⑥깋빐 솕뒿땲떎. 꽌鍮꾩뒪슂泥怨 궡遺 IT뾽臾 봽濡쒖꽭뒪媛 쑀湲곗쟻쑝濡 넻빀릺뼱빞 뿬윭 遺꽌뿉꽌 遺꾩궛릺뼱 닔뻾릺뒗 媛쒕퀎 IT 슫쁺 봽濡쒖꽭뒪瑜 궗슜옄 愿젏쓽 넻빀맂 몴以 ITIL 봽濡쒖꽭뒪濡 쟾솚븯뒗 寃껋씠媛뒫븯湲 븣臾몄엯땲떎.

E-GENE꽓 Servicedesk for ITSM 2.5 뒗 궡옣맂 꽌鍮꾩뒪 슂泥 쑀삎蹂 뀥뵆由우쓣 솢슜븯뿬 湲곗뾽씠 슚怨쇱쟻쑝濡 넻빀맂 꽌鍮꾩뒪슂泥愿由 떆뒪뀥쓣 援ъ텞븷 닔 엳룄濡 빀땲떎.
씠뒗 몴以솕 씠쟾뿉 議댁옱븯뜕 떎뼇븳 꽌鍮꾩뒪 슂泥쓣 떒씪솕맂 ITSM 몴以 봽濡쒖꽭뒪 湲곕컲쑝濡 떒湲곌컙뿉 옱援ъ텞븷 닔 엳뒗 湲곕컲쓣 젣怨듯빀땲떎.

삉븳 媛뺣젰븳 꽌鍮꾩뒪슂泥 넻빀愿由 湲곕뒫 FAQ湲곕컲쓽 K-DB, 봽濡쒖꽭뒪濡쒖쓽 씠愿 벑 꽌鍮꾩뒪 슂泥쓽 벑濡, 젒닔, 泥섎━, 셿猷뚯쓽 媛 떒怨 蹂꾨줈 理쒖쟻솕맂 湲곕뒫쓣 젣怨듯븯硫, 궡遺 愿由щ 쐞빐 씠誘 援ъ텞릺뼱 엳뒗 ITSM떆뒪뀥쓽 옣븷愿由, 臾몄젣愿由, 蹂寃쎄由 벑쓽 봽濡쒖꽭뒪 뿰怨꾪븯뿬 떎뼇븳 꽌鍮꾩뒪슂泥쓣 理쒖냼쓽 씤썝쑝濡 슚怨쇱쟻쑝濡 泥섎━븷 닔 엳뒗 媛뺣젰븳 吏썝 닔떒쓣 젣怨듯빀땲떎.

궗슜옄 슂泥怨 Event쓽
쎒 湲곕컲 넻빀愿由
湲곗뾽뱾 E-GENE꽓 Servicedesk for ITSM 2.5 媛 젣怨듯븯뒗 Event 넻빀愿由 APT 瑜 넻빐 궗슜옄뱾뿉 쓽빐 씤吏맂 꽌鍮꾩뒪 슂泥怨 紐⑤땲꽣留 룄援ъ뿉 쓽빐 媛먯맂 Event쓽 넻빀愿由щ 넻빐 궗슜옄 솚寃쎌뿉꽌 諛쒖깮븯뒗 젙蹂댁떆뒪뀥쓽 쐞뿕쓣 珥덇린 떒怨꾨꽣 슚怨쇱쟻쑝濡 쓳븷 닔 엳뒗 닔떒쓣 솗蹂

궗슜옄 슂泥怨 Event쓽
쎒 湲곕컲 넻빀愿由
湲곗뾽뱾 E-GENE꽓 Servicedesk for ITSM 2.5 媛 젣怨듯븯뒗 Event 넻빀愿由 APT 瑜 넻빐 궗슜옄뱾뿉 쓽빐 씤吏맂 꽌鍮꾩뒪 슂泥怨 紐⑤땲꽣留 룄援ъ뿉 쓽빐 媛먯맂 Event쓽 넻빀愿由щ 넻빐 궗슜옄 솚寃쎌뿉꽌 諛쒖깮븯뒗 젙蹂댁떆뒪뀥쓽 쐞뿕쓣 珥덇린 떒怨꾨꽣 슚怨쇱쟻쑝濡 쓳븷 닔 엳뒗 닔떒쓣 솗蹂

꽌鍮꾩뒪 슂泥愿由ъ쓽
닾紐낆꽦 젣怨
궗슜옄뒗 E-GENE꽓 Helpdesk for ITSM 2.5瑜 넻빐 떒씪솕맂 쎒 솚寃쎌뿉꽌 궗슜옄 슂泥쓣 벑濡앺븯怨, 옄떊씠 벑濡앺븳 꽌鍮꾩뒪 슂泥쓽 吏꾪뻾긽깭瑜 닔떆濡 議고쉶븷 닔 엳寃 맗땲떎.
씠뒗 궗슜옄쓽 슂泥뿉 븳 IT遺꽌쓽 吏썝 솢룞쓽 닾紐낆꽦쓣 젣怨듯븯뿬, 怨좉컼뿉寃 꽌鍮꾩뒪 슂泥쓽 泥섎━ 쁽솴뿉 븳 닾紐낆꽦쓣 젣怨

삉븳, 媛 꽌鍮꾩뒪 슂泥 泥섎━ 寃곌낵瑜 떒臾몃찓떆吏(SMS), e-Mail 벑쓣 궗슜빐 궗슜옄뿉寃 옄룞 넻蹂댄븷 닔 엳쑝硫, 꽌鍮꾩뒪 슂泥 泥섎━ 꽦怨쇱뿉 븳 꽌鍮꾩뒪슂泥 嫄 蹂 留뚯”룄 룊媛 諛 吏묎퀎 뾽臾대 슚怨쇱쟻쑝濡 떎뻾븷 닔 엳뒗 湲곕컲쓣 젣怨

꽌鍮꾩뒪 슂泥愿由ъ쓽
닾紐낆꽦 젣怨
궗슜옄뒗 E-GENE꽓 Helpdesk for ITSM 2.5瑜 넻빐 떒씪솕맂 쎒 솚寃쎌뿉꽌 궗슜옄 슂泥쓣 벑濡앺븯怨, 옄떊씠 벑濡앺븳 꽌鍮꾩뒪 슂泥쓽 吏꾪뻾긽깭瑜 닔떆濡 議고쉶븷 닔 엳寃 맗땲떎.
씠뒗 궗슜옄쓽 슂泥뿉 븳 IT遺꽌쓽 吏썝 솢룞쓽 닾紐낆꽦쓣 젣怨듯븯뿬, 怨좉컼뿉寃 꽌鍮꾩뒪 슂泥쓽 泥섎━ 쁽솴뿉 븳 닾紐낆꽦쓣 젣怨

삉븳, 媛 꽌鍮꾩뒪 슂泥 泥섎━ 寃곌낵瑜 떒臾몃찓떆吏(SMS), e-Mail 벑쓣 궗슜빐 궗슜옄뿉寃 옄룞 넻蹂댄븷 닔 엳쑝硫, 꽌鍮꾩뒪 슂泥 泥섎━ 꽦怨쇱뿉 븳 꽌鍮꾩뒪슂泥 嫄 蹂 留뚯”룄 룊媛 諛 吏묎퀎 뾽臾대 슚怨쇱쟻쑝濡 떎뻾븷 닔 엳뒗 湲곕컲쓣 젣怨

IT꽦怨 痢≪젙 諛 꽌鍮꾩뒪
닔以愿由 湲곕컲 솗蹂
꽌鍮꾩뒪슂泥 泥섎━씠젰쓽 異뺤쿃 諛 룊媛瑜 넻빐 IT議곗쭅쓽 꽦怨쇰 媛앷쟻쑝濡 痢≪젙븷 닔 엳뒗 湲곕컲 뜲씠꽣瑜 솗蹂댄븷 닔 엳쓣 肉먮쭔 븘땲씪, 吏냽쟻씤 媛쒖꽑솢룞쓣 쟾媛쒗븷 닔 엳뒗 湲곕컲쓣 留덈젴

E-GENE꽓 Helpdesk for ITSM 2.5 젙웾쟻 湲곕컲쓽 IT꽦怨쇳룊媛 諛 꽌鍮꾩뒪 닔以愿由щ줈쓽 씠뻾쓣 쐞븳 湲곕컲 援ъ텞뿉 솢슜
꽌鍮꾩뒪 슂泥 諛 씠뿉 뵲瑜 IT솢룞 꽦怨쇰 嫄붾웾솕븯뿬 痢≪젙븯怨 媛쒖꽑븷 닔 엳룄濡 븯뿬 沅곴레쟻쑝濡 怨꾨웾 뜲씠꽣 湲곕컲쓽 IT꽦怨쇨由 泥닿퀎 援ъ텞뿉 湲곗뿬

IT꽦怨 痢≪젙 諛 꽌鍮꾩뒪
닔以愿由 湲곕컲 솗蹂
꽌鍮꾩뒪슂泥 泥섎━씠젰쓽 異뺤쿃 諛 룊媛瑜 넻빐 IT議곗쭅쓽 꽦怨쇰 媛앷쟻쑝濡 痢≪젙븷 닔 엳뒗 湲곕컲 뜲씠꽣瑜 솗蹂댄븷 닔 엳쓣 肉먮쭔 븘땲씪, 吏냽쟻씤 媛쒖꽑솢룞쓣 쟾媛쒗븷 닔 엳뒗 湲곕컲쓣 留덈젴

E-GENE꽓 Helpdesk for ITSM 2.5 젙웾쟻 湲곕컲쓽 IT꽦怨쇳룊媛 諛 꽌鍮꾩뒪 닔以愿由щ줈쓽 씠뻾쓣 쐞븳 湲곕컲 援ъ텞뿉 솢슜
꽌鍮꾩뒪 슂泥 諛 씠뿉 뵲瑜 IT솢룞 꽦怨쇰 嫄붾웾솕븯뿬 痢≪젙븯怨 媛쒖꽑븷 닔 엳룄濡 븯뿬 沅곴레쟻쑝濡 怨꾨웾 뜲씠꽣 湲곕컲쓽 IT꽦怨쇨由 泥닿퀎 援ъ텞뿉 湲곗뿬

떎뼇븳 愿젏쓽
넻怨 諛 由ы룷듃 젣怨
議곗쭅쓽 꽌鍮꾩뒪슂泥 뾽臾 떎뻾 꽦怨쇰뒗 떆뒪뀥뿉꽌 젣怨듬릺뒗 꽌鍮꾩뒪슂泥 쑀삎/슂泥議곗쭅/긽떞썝 蹂 泥섎━ 떎쟻 벑 湲곕낯쟻씤 넻怨 씠쇅뿉 異붽 븘슂븳 뼇떇쓽 蹂닿퀬꽌濡 넀돺寃 깮꽦

삉븳, 씪媛/二쇨컙/썡媛/遺꾧린蹂 꽌鍮꾩뒪슂泥 泥섎━ 궡뿭 넻怨꾧 議고쉶媛뒫븯硫, 蹂닿퀬꽌瑜 PDF굹 Excel뙆씪濡 蹂솚異쒕젰쓣 吏썝

떎뼇븳 愿젏쓽
넻怨 諛 由ы룷듃 젣怨
議곗쭅쓽 꽌鍮꾩뒪슂泥 뾽臾 떎뻾 꽦怨쇰뒗 떆뒪뀥뿉꽌 젣怨듬릺뒗 꽌鍮꾩뒪슂泥 쑀삎/슂泥議곗쭅/긽떞썝 蹂 泥섎━ 떎쟻 벑 湲곕낯쟻씤 넻怨 씠쇅뿉 異붽 븘슂븳 뼇떇쓽 蹂닿퀬꽌濡 넀돺寃 깮꽦

삉븳, 씪媛/二쇨컙/썡媛/遺꾧린蹂 꽌鍮꾩뒪슂泥 泥섎━ 궡뿭 넻怨꾧 議고쉶媛뒫븯硫, 蹂닿퀬꽌瑜 PDF굹 Excel뙆씪濡 蹂솚異쒕젰쓣 吏썝
二쇱슂湲곕뒫
꽌鍮꾩뒪슂泥 愿由
- 꽌鍮꾩뒪슂泥 벑濡 諛 젒닔
- 꽌鍮꾩뒪슂泥 泥섎━
- 2/3꽑 떞떦옄 씠愿
- 꽌鍮꾩뒪슂泥 醫낅즺
Activity Diagram 愿由 슂泥泥섎━ 떒怨 諛 寃곌낵 議고쉶
꽌鍮꾩뒪슂泥 씠젰 議고쉶
꽌鍮꾩뒪슂泥 留뚯”룄 愿由
FAQ 湲곕컲 K-DB
Maior Functions
ITSM 떆뒪뀥 뿰怨/씠愿 湲곕뒫
- 긽떞 냼봽듃썾뼱 뿰怨 API
- 옄룞 떚耳 벑濡 API
- 옣븷/臾몄젣/蹂寃/由대━뒪 봽濡쒖꽭뒪 씠愿
- 泥섎━ 寃곌낵 넻蹂(e-Mail,SMS 뿰怨)
떆뒪뀥 愿由
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