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E-GENE꽓 SLM OVERVIEW
Service Management Enterprise Solution 遺꾩빞쓽 由щ뜑媛 릺寃좎뒿땲떎.

鍮꾩쫰땲뒪 紐⑺몴 鍮꾩슜젅媛먯쓣 쐞븳
理쒖긽쓽 꽌鍮꾩뒪 젣怨
삤뒛궇 꽌鍮꾩뒪愿由ъ뿉 븳 以묒슂꽦 걡엫뾾씠 媛뺤“릺怨 엳쑝굹, 湲곗뾽쓽 紐⑺몴 紐⑺몴떖꽦, 吏냽쟻씤 鍮꾩슜怨 뿰愿븯뿬 긽썡븳 꽌鍮꾩뒪瑜 젣怨듯븯湲곕뒗 留롮 뼱젮씠 엳뒿땲떎.뿉뒪떚씠吏쓽 E-GENE꽓 SLM 넄猷⑥뀡 Service Delivery 愿由 봽濡쒖꽭뒪瑜 吏썝븯뒗 쎒 湲곕컲쓽 媛뺣젰븳 넄猷⑥뀡쑝濡 鍮꾩쫰땲뒪 紐⑺몴 紐⑺몴떖꽦, 鍮꾩슜젅媛먯쓣 쐞븳 理쒖긽쓽 꽌鍮꾩뒪瑜 젣怨듯븯뒗 寃껋쓣 룄以띾땲떎.

鍮꾩쫰땲뒪 紐⑺몴 鍮꾩슜젅媛먯쓣 쐞븳
理쒖긽쓽 꽌鍮꾩뒪 젣怨
삤뒛궇 꽌鍮꾩뒪愿由ъ뿉 븳 以묒슂꽦 걡엫뾾씠 媛뺤“릺怨 엳쑝굹, 湲곗뾽쓽 紐⑺몴 紐⑺몴떖꽦, 吏냽쟻씤 鍮꾩슜怨 뿰愿븯뿬 긽썡븳 꽌鍮꾩뒪瑜 젣怨듯븯湲곕뒗 留롮 뼱젮씠 엳뒿땲떎.뿉뒪떚씠吏쓽 E-GENE꽓 SLM 넄猷⑥뀡 Service Delivery 愿由 봽濡쒖꽭뒪瑜 吏썝븯뒗 쎒 湲곕컲쓽 媛뺣젰븳 넄猷⑥뀡쑝濡 鍮꾩쫰땲뒪 紐⑺몴 紐⑺몴떖꽦, 鍮꾩슜젅媛먯쓣 쐞븳 理쒖긽쓽 꽌鍮꾩뒪瑜 젣怨듯븯뒗 寃껋쓣 룄以띾땲떎.

꽌鍮꾩뒪愿由ъ쓽
紐낆풄븳 빐떟쓣 젣怨
쁽옱 꽌鍮꾩뒪닔以 긽깭瑜 蹂댁뿬以떎.
슦由ъ“吏곸쓽 IT슫쁺꽦怨 諛 떎깭瑜 蹂댁뿬以떎.
뼹留덉쓽 鍮꾩슜씠 냼슂릺뒗吏瑜 蹂댁뿬以떎.

ITSM 怨좊룄솕瑜 쐞븳
紐낆풄븳 빐떟쓣 젣怨
ITSM 떆뒪뀥 룄엯 湲곗뾽뱾씠 怨좊룄솕 슂援ъ뿉 吏곷㈃븯寃 릺뒗 媛옣 겙 씠쑀뒗 湲 룄엯 ITSM 떆뒪뀥씠 Best Practice留뚯쓣 떞怨좎엳쓣 肉 솚寃쎈솕뿉 쑀뿰븯寃 쓳븯吏 紐삵븳떎뒗 뜲 엳뒿땲떎.
援궡 理쒓퀬 쟾臾멸쓽 吏떇怨 寃쏀뿕, 씪諛 鍮꾩쫰땲뒪 뾽臾대 떞븘궪 젙룄濡 쎇뼱궃 솚寃쎌쟻쓳꽦, 궗슜옄 移쒗솕쟻씤 吏곴쟻 떆뒪뀥 UI瑜 옄옉븯뒗 E-GENE꽓 Service Management 넄猷⑥뀡 씠윭븳 뼱젮쓣 슚怨쇱쟻쑝濡 洹밸났 븷 닔 엳뒗 닔떒쓣 젣怨듯빀땲떎.

Three Value Framework
Service Catalog
湲곗뾽쓽 洹쒕え 諛 쑀삎뿉 뵲瑜 留욎땄삎 꽌鍮꾩뒪 移댄깉濡쒓렇 뀥뵆由 젣怨
珥덇린 吏꾨떒쓣 넻븳 꽌鍮꾩뒪 移댄깉濡쒓렇 諛고룷
湲곗뾽쓽 鍮꾩땲뒪 꽌鍮꾩뒪 紐⑺몴뿉 쟻빀븳 移댄깉濡쒓렇 而ㅼ뒪꽣留덉씠吏


Service Level Management(SLM)
怨좉컼怨 꽌鍮꾩뒪 젣怨듭옄媛꾩쓽 SLA 닔由쎌뿉 뵲瑜 SLA 봽濡쒖꽭뒪 吏썝
Pre-Defined KPI瑜 넻븳 궛뾽몴以 吏몴(KPI) 쟻슜
궗슜옄 愿젏뿉 뵲瑜 留욎땄삎 뜲씠꽣 諛 떆蹂대뱶 젣怨
SLA, OLA, UC뿉 븳 愿由 젣怨 諛 꽌鍮꾩뒪 꽦怨쇨由 젣怨
ITIL v3 湲곕컲쓽 꽌鍮꾩뒪 媛쒖꽑솢룞(CSI)瑜 셿踰쏀븯寃 吏썝


Finance Management
젙蹂댁떆뒪뀥 援ъ꽦젙蹂댁쓽 泥닿퀎솕맂 愿由 UI 젣怨
떆뒪뀥 옄궛젙蹂댁쓽 씪愿꽦 쑀吏

Three Value Framework
Service Catalog
湲곗뾽쓽 洹쒕え 諛 쑀삎뿉 뵲瑜 留욎땄삎 꽌鍮꾩뒪 移댄깉濡쒓렇 뀥뵆由 젣怨
珥덇린 吏꾨떒쓣 넻븳 꽌鍮꾩뒪 移댄깉濡쒓렇 諛고룷
湲곗뾽쓽 鍮꾩땲뒪 꽌鍮꾩뒪 紐⑺몴뿉 쟻빀븳 移댄깉濡쒓렇 而ㅼ뒪꽣留덉씠吏


Service Level Management(SLM)
怨좉컼怨 꽌鍮꾩뒪 젣怨듭옄媛꾩쓽 SLA 닔由쎌뿉 뵲瑜 SLA 봽濡쒖꽭뒪 吏썝
Pre-Defined KPI瑜 넻븳 궛뾽몴以 吏몴(KPI) 쟻슜
궗슜옄 愿젏뿉 뵲瑜 留욎땄삎 뜲씠꽣 諛 떆蹂대뱶 젣怨
SLA, OLA, UC뿉 븳 愿由 젣怨 諛 꽌鍮꾩뒪 꽦怨쇨由 젣怨
ITIL v3 湲곕컲쓽 꽌鍮꾩뒪 媛쒖꽑솢룞(CSI)瑜 셿踰쏀븯寃 吏썝


Finance Management
젙蹂댁떆뒪뀥 援ъ꽦젙蹂댁쓽 泥닿퀎솕맂 愿由 UI 젣怨
떆뒪뀥 옄궛젙蹂댁쓽 씪愿꽦 쑀吏

Pre-embedded
Templeates & Package
One-click쑝濡 궗슜 媛뒫븳 Out-of-Box 삎깭쓽 궡옣 뀥뵆由 젣怨
援궡/쇅 궛뾽몴以 移댄깉濡쒓렇 뀥뵆由 怨 100뿬媛쒖쓽 몴以 KPI 궡옣

Pre-embedded ITIL v3
Process
꽌鍮꾩뒪 吏썝 쁺뿭뿉 븳 IT 꽌鍮꾩뒪愿由 Best Practice씤 ITIL v3 룞 遺꾩빞 援젣 몴以씤 ISO/IEC 20000 슂援ъ궗빆쓣 異⑹”븯뒗 踰붿슜쟻씤 몴以 봽濡쒖꽭뒪 뀥뵆由 궡 쟻쓳꽦넂 100% 쎒 湲곕컲쓽 Form Designer 쑀뿰꽦씠 쎇뼱궃 Workflow瑜 솢슜븳 봽濡쒖꽭뒪 蹂寃쎌뿉 븳 鍮좊Ⅸ 諛섏쁺씠 媛뒫

Align with ITIL v3, COBIT
ISO / IEC 20000 and IT BSC
ITIL v3, COBIT, ISO/IEC 20000 벑 Best Practice濡쒖쓽 怨좊룄솕 媛뒫
IT 꽌鍮꾩뒪 슫쁺 씪씠봽궗씠겢씤 PDCA(Plan, Do, Check, Act) Activity 媛뒫

Align with ITIL v3, COBIT
ISO / IEC 20000 etc
ITIL v3, COBIT, ISO/IEC 20000 벑 Best Practice濡쒖쓽 怨좊룄솕 媛뒫

IT 꽌鍮꾩뒪 슫쁺 씪씠봽궗씠겢씤 PDCA(Plan, Do, Check, Act) Activity 媛뒫
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