ITSM 꽦怨듭슂씤
e-GI ITSM 援ъ텞쟾왂
SLM/BSM 援ъ텞꽌鍮꾩뒪
援먯쑁꽌鍮꾩뒪
e-GI ITSM 援ъ텞쟾왂
Service Management Enterprise Solution 遺꾩빞쓽 由щ뜑媛 릺寃좎뒿땲떎.
닔뻾쟾왂쓣 쐞븳 怨좊젮슂냼
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궗뾽 닔뻾 쟾왂 (P3TF Strategy)
빑떖遺꾩빞 빑떖꽦怨듭슂냼 (CSF) 5 異붿쭊 쟾왂
Process 1.봽濡쒖꽭뒪 궡옱솕 [쟾왂 1] 吏냽 떎뻾 媛뒫븳 IT슫쁺 봽濡쒖꽭뒪 젙由
Product 2.쑀뿰븳 떆뒪뀥 援ъ텞 [쟾왂 2] 援ъ텞 諛 슫쁺떒怨꾩뿉 蹂寃쎄由ш 쑀뿰븳 넄猷⑥뀡 쟻슜
People 3.궗슜옄 蹂솕愿由 [쟾왂 3] ITSM봽濡쒖꽭뒪 븞李⑹쓣 쐞븳 궗슜옄 蹂솕愿由 異붿쭊
Time 4.궔湲 以닔 [쟾왂 4] 鍮덊땲뾾뒗 遺꾩꽍怨 援ъ텞쓣 쐞븳 옄泥댁빻꽕똿 뿭웾 솢슜
Future 5.뼢썑 怨좊룄솕 湲곕컲 留덈젴 [쟾왂 5] 뼢썑 怨좊룄솕 以鍮꾨 쐞븳 궗썑 꽦닕룄 吏꾨떒 꽌鍮꾩뒪
쟾왂1) 吏냽 떎뻾 媛뒫븳 IT슫쁺 봽濡쒖꽭뒪 젙由
諛섎났쟻씤 옄湲곗<룄쟻 꽕怨
뼢썑 二쇰룄쟻씤 봽濡쒖꽭뒪 媛쒖꽑 諛 씤利 쉷뱷쓣 쐞빐
TFT媛 諛섎났쟻씠怨 옄湲곗<룄쟻쑝濡 蹂 봽濡쒖젥듃쓽 꽕怨꾩뿉 李몄뿬
- ITSM 봽濡쒗넗엯 썙겕꺏
- 媛쒖꽑븞 뵾뱶諛
- Awareness/Benchmark
- ITSM 끉由ы봽濡쒖꽭뒪 꽕怨
- ITSM 떆뒪뀥 봽濡쒖꽭뒪 꽕怨
- 썙겕뵆濡쒖슦 뵒옄씤/쟻슜
봽濡쒖꽭뒪 꽦닕룄 뼢긽
吏냽쟻씤 봽濡쒖꽭뒪 媛쒖꽑 뿭웾 媛뺥솕
吏냽 떎뻾 媛뒫븳 ITSM 슫쁺 봽濡쒖꽭뒪 젙由쎌쓣 쐞븳 E.R.R.C 遺꾩꽍湲곕쾿 쟻슜
E.R.R.C 紐⑤뜽留
뾾븷怨 (Eliminate)
꽌鍮꾩뒪 吏泥댁슂냼 젣嫄

以꾩씠怨 (Reduce)
젅李, 以묐났/엯젰,愿由ъ슂냼,
議곗쭅蹂寃 理쒖냼솕
媛뺥솕븯怨 (Raise)
엯젰/愿由 몴以솕 諛 옄룞솕 媛뺥솕

떆옉븯怨 (Create)
쑀궗 젅李 넻빀솕

쟾왂2) 슫쁺떒怨꾩뿉꽌 蹂寃쎄由ш 쑀뿰븳 넄猷⑥뀡 ITSM넄猷⑥뀡
쑀뿰븳 넄猷⑥뀡 蹂寃쎄由 湲곕뒫쓽 븘슂꽦
ITSM쓽 沅곴레쟻씤 紐⑺몴뒗 씪쉶쟻씤 援ъ텞씠 븘땶
걡엫뾾뒗 媛쒖꽑 끂젰怨 蹂솕瑜 떆뒪뀥뿉 諛섏쁺븯뒗 寃!
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吏냽 떎뻾 媛뒫븳 ITSM 슫쁺 봽濡쒖꽭뒪 젙由쎌쓣 쐞븳 E.R.R.C 遺꾩꽍湲곕쾿 쟻슜
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쟾왂3) ITSM 봽濡쒖꽭뒪 븞李⑹쓣 쐞븳 鍮덊땲뾾뒗 蹂솕愿由 諛⑹븞
援궡 꽕듃썙겕瑜 솢슜븳 꽦怨듭궗濡 踰ㅼ튂留덊궧
踰ㅼ튂留덊궧 긽꽑젙 湲곗
슦웾룄 Global Leading
- 닔씡꽦,슚쑉꽦 벑 寃쎌쁺 吏몴쓽 슦닔꽦
- 옄궛 벑 뾽泥닿퇋紐
뿰愿꽦 Relevance
- 쑀궗 궛뾽援

踰ㅼ튂留덊궧 긽
援궡 怨듦났 / 誘쇨컙 꽦怨 궗濡
븳援옣븰옱떒 / 씤泥쒗빆留뚭났궗 / 븳솕洹몃9 / KT
踰ㅼ튂留덊궧 쑀삎
On-Site Benchmarking
Off -Site Benchmarking
蹂솕愿由 援먯쑁 諛 罹좏럹씤
援먯쑁 (ITSM Simulation 援먯쑁)
二쇱슂솢룞
- 궡遺 뿭웾 媛뺥솕瑜 쐞븯뿬 洹몃9蹂 옄泥 援먯쑁, ITSM Simulation
援먯쑁, Process 援먯쑁, ITSM Package 援먯쑁쓣 떎떆빀땲떎.
- ITIL Certification 옄寃⑹랬뱷 4씤 吏썝
怨좉컼 諛 援ъ꽦썝 솉蹂
二쇱슂솢룞
- 궡쇅遺 궗슜옄 긽 솉蹂 솢룞 떎떆
- 罹좏럹씤 룄援 吏썝(E-DM, 留덉슦뒪뙣뱶, 뵆옲移대뱶)