ITSM 꽦怨듭슂씤
e-GI ITSM 援ъ텞쟾왂
SLM/BSM 援ъ텞꽌鍮꾩뒪
援먯쑁꽌鍮꾩뒪
ITSM 꽦怨듭슂씤
Service Management Enterprise Solution 遺꾩빞쓽 由щ뜑媛 릺寃좎뒿땲떎.
ITSM 湲곗닠쓽 빑떖怨좊젮궗빆
1
봽濡쒖꽭뒪
쁽떎쟻쑝濡 떎뻾 媛뒫븳
봽濡쒖꽭뒪
媛 닔由쎈릺뼱빞 븷뀗뜲?
2
넄猷⑥뀡
援ъ텞 諛 슫쁺 떆젏源뚯
怨좊젮븳 넄猷⑥뀡
씠 븘슂븳뜲?
3
궗엺
ITSM쓽 븞李⑹쓣 쐞빐
궗슜옄 蹂솕 愿由뒗?
4
뭹吏
援ъ텞릺뒗 떆뒪뀥 뭹吏덉씠 솗蹂
릺뼱빞 븷뀗뜲?
5
솗옣꽦
蹂 궗뾽 썑 뼢썑 IT嫄곕쾭꼳뒪 異붽떆 넻빀꽦쓣 媛뺥솕떆궗 닔 엳뒗 諛⑹븞?
ITSM 湲곗닠쓽 빑떖꽦怨듭슂씤
꽦怨듭쟻씤 떆뒪뀥 援ъ텞
1 . 젣뭹
- 썙겕뵆濡쒖슦 湲곕컲쓽 ITSM蹂댁쑀
- 뙣궎吏 湲곕컲쓽 꽌鍮꾩뒪닔以愿由 뿏吏 蹂댁쑀
- 뵆옒떆 湲곕컲쓽 Dashboard 뿏吏꾨낫쑀
- 援궡 移쒗솕쟻씤 쎒 궗슜옄 UI蹂댁쑀
- 援궡 쑀씪쓽 CMMI愿젏쓽 뼱뵆由ъ씠뀡 愿由 湲곕뒫 궡옣
IT媛쒕컻怨쇱젣愿由 / 怨듭닔(TimeSheet)愿由 / 媛쒕컻洹쒕え(FP)愿由
2 . 쑀뿰꽦
- 봽濡쒖꽭뒪 諛 吏몴 異붽 삉뒗 蹂寃 떆, 뱶옒洹몄븻뱶濡 留뚯쑝濡 닔젙
- 젙쓽맂 吏몴瑜 怨좉컼 꽌鍮꾩뒪 愿젏뿉꽌쓽 痢≪젙 肉먮쭔 븘땲씪,
遺꽌굹 議곗쭅 愿젏쑝濡쒕룄 꽦怨쇰 痢≪젙븷 닔 엳뒗 떎뼇븳 酉 젣怨

3 . 씤젰
- ITSM, IT Governance 쟾臾 而⑥꽕꽩듃 닾엯
- 援궡 理쒕 ITSM 而⑥꽕똿/援ъ텞 寃쏀뿕

4 . 솗옣꽦
- 궗슜옄 利앷 떆, 異붽 씪씠꽱뒪 臾댁긽 젣怨
- 쐞긽슫쁺 떆뒪뀥 利앷 떆, 異붽 씪씠꽱뒪 臾댁긽 젣怨

5 . 슚怨쇱꽦
- 援ъ텞湲곌컙 궡 湲곗닠씠쟾쓣 넻빐 媛쒕컻썝 궡쓽 ITSM 옄泥
슫쁺뒫젰 蹂댁쑀 쐞긽슫쁺떆뒪뀥 솗 떆 ITSM 씪씠꽑뒪
臾댁긽 젣怨
6 . 쑀吏蹂댁닔
- 떊냽븳 쑀吏蹂댁닔 쓳梨 留덈젴 쑀吏蹂댁닔 鍮꾩슜 理쒖냼솕