OVERVIEW
ITIL
Feature
E-GENE꽓 ITSM OVERVIEW
Service Management Enterprise Solution 遺꾩빞쓽 由щ뜑媛 릺寃좎뒿땲떎.

궗슜옄 吏썝 諛 IT 슫쁺 뾽臾
슚쑉솕瑜 쐞븳 理쒖긽쓽 빐寃곗콉
궇濡 蹂듭옟빐吏뒗 꽌鍮꾩뒪 媛쒖꽑슂援ъ 젙蹂댁떆뒪뀥쓽 븞젙꽦 궗씠뿉꽌 쟻젙븳 洹좏삎쓣 쑀吏븯뒗 룞떆뿉 IT꽌鍮꾩뒪 뭹吏덉쓽 쉷湲곗쟻 媛쒖꽑 諛 怨좉컼 留뚯”룄 젣怨 솢룞쓣 吏냽쟻쑝濡 닔뻾빐 굹媛뒗 寃껋 留ㅼ슦 뼱젮슫 씪엯땲떎. 洹몃윭굹,IT 꽌鍮꾩뒪 Best Practice 씤 ITIL V3뿉 洹쇨굅븳 봽濡쒖꽭뒪 ISO / IEC 20000 몴以슂嫄댁쓣 異⑹”븯뒗 뿉뒪떚씠吏쓽 E-GENE꽓 ITSM 넄猷⑥뀡쓣 넻븳 몴以 봽濡쒖꽭뒪쓽 궡옱솕瑜 넻빐 씠윭븳 꽦怨쇨 媛뒫븯寃 릺뒗 湲곗쟻媛숈 궗떎쓣 泥댄뿕븯寃 맆 寃껋엯땲떎.

궗슜옄 吏썝 諛 IT 슫쁺 뾽臾
슚쑉솕瑜 쐞븳 理쒖긽쓽 빐寃곗콉
궇濡 蹂듭옟빐吏뒗 꽌鍮꾩뒪 媛쒖꽑슂援ъ 젙蹂댁떆뒪뀥쓽 븞젙꽦 궗씠뿉꽌 쟻젙븳 洹좏삎쓣 쑀吏븯뒗 룞떆뿉 IT꽌鍮꾩뒪 뭹吏덉쓽 쉷湲곗쟻 媛쒖꽑 諛 怨좉컼 留뚯”룄 젣怨 솢룞쓣 吏냽쟻쑝濡 닔뻾빐 굹媛뒗 寃껋 留ㅼ슦 뼱젮슫 씪엯땲떎. 洹몃윭굹,IT 꽌鍮꾩뒪 Best Practice 씤 ITIL V3뿉 洹쇨굅븳 봽濡쒖꽭뒪 ISO / IEC 20000 몴以슂嫄댁쓣 異⑹”븯뒗 뿉뒪떚씠吏쓽 E-GENE꽓 ITSM 넄猷⑥뀡쓣 넻븳 몴以 봽濡쒖꽭뒪쓽 궡옱솕瑜 넻빐 씠윭븳 꽦怨쇨 媛뒫븯寃 릺뒗 湲곗쟻媛숈 궗떎쓣 泥댄뿕븯寃 맆 寃껋엯땲떎.

ITSM 怨좊룄솕瑜 쐞븳
紐낆풄븳 빐떟쓣 젣怨
ITSM 떆뒪뀥 룄엯 湲곗뾽뱾씠 怨좊룄솕 슂援ъ뿉 吏곷㈃븯寃 릺뒗 媛옣 겙 씠쑀뒗 湲 룄엯 ITSM 떆뒪뀥씠 Best Practice留뚯쓣 떞怨좎엳쓣 肉 솚寃쎈솕뿉 쑀뿰븯寃 쓳븯吏 紐삵븳떎뒗 뜲 엳뒿땲떎.
援궡 理쒓퀬 쟾臾멸쓽 吏떇怨 寃쏀뿕, 씪諛 鍮꾩쫰땲뒪 뾽臾대 떞븘궪 젙룄濡 쎇뼱궃 솚寃쎌쟻쓳꽦, 궗슜옄 移쒗솕쟻씤 吏곴쟻 떆뒪뀥 UI瑜 옄옉븯뒗 E-GENE꽓 Service Management 넄猷⑥뀡 씠윭븳 뼱젮쓣 슚怨쇱쟻쑝濡 洹밸났 븷 닔 엳뒗 닔떒쓣 젣怨듯빀땲떎.

ITSM 怨좊룄솕瑜 쐞븳
紐낆풄븳 빐떟쓣 젣怨
ITSM 떆뒪뀥 룄엯 湲곗뾽뱾씠 怨좊룄솕 슂援ъ뿉 吏곷㈃븯寃 릺뒗 媛옣 겙 씠쑀뒗 湲 룄엯 ITSM 떆뒪뀥씠 Best Practice留뚯쓣 떞怨좎엳쓣 肉 솚寃쎈솕뿉 쑀뿰븯寃 쓳븯吏 紐삵븳떎뒗 뜲 엳뒿땲떎.
援궡 理쒓퀬 쟾臾멸쓽 吏떇怨 寃쏀뿕, 씪諛 鍮꾩쫰땲뒪 뾽臾대 떞븘궪 젙룄濡 쎇뼱궃 솚寃쎌쟻쓳꽦, 궗슜옄 移쒗솕쟻씤 吏곴쟻 떆뒪뀥 UI瑜 옄옉븯뒗 E-GENE꽓 Service Management 넄猷⑥뀡 씠윭븳 뼱젮쓣 슚怨쇱쟻쑝濡 洹밸났 븷 닔 엳뒗 닔떒쓣 젣怨듯빀땲떎.

Three Value Framework
IT Service Request Portal
궗슜옄 꽌鍮꾩뒪 슂泥쓽 떎뼇븳 쑀삎쓣 젙삎솕(Service Request Catalog)
쎒룷깉 湲곕컲쓽 궗슜옄 吏썝 떒씪梨꾨꼸(SPOC) 솗蹂
궗슜옄 移쒗솕쟻씤 吏곴쟻 씤꽣럹씠뒪


Work flow Based Process Management
룄엯 떆 援젣몴以 湲곕컲쓽 理쒖쟻솕맂 IT Process 쟻슜
궗슜옄 愿젏쑝濡 IT 궡遺 슫쁺愿由 봽濡쒖꽭뒪쓽 옱젙鍮
IT 愿由 봽濡쒖꽭뒪 諛 떆뒪뀥 蹂寃 슂援ъ쓽 苡뚯냽 諛섏쁺


Integrated Service CMDB
젙蹂댁떆뒪뀥 援ъ꽦젙蹂댁쓽 泥닿퀎솕맂 愿由 UI 젣怨
떆뒪뀥 옄궛젙蹂댁쓽 씪愿꽦 쑀吏

Three Value Framework
IT Service Request Portal
궗슜옄 꽌鍮꾩뒪 슂泥쓽 떎뼇븳 쑀삎쓣 젙삎솕(Service Request Catalog)
쎒룷깉 湲곕컲쓽 궗슜옄 吏썝 떒씪梨꾨꼸(SPOC) 솗蹂
궗슜옄 移쒗솕쟻씤 吏곴쟻 씤꽣럹씠뒪


Work flow Based Process Management
룄엯 떆 援젣몴以 湲곕컲쓽 理쒖쟻솕맂 IT Process 쟻슜
궗슜옄 愿젏쑝濡 IT 궡遺 슫쁺愿由 봽濡쒖꽭뒪쓽 옱젙鍮
IT 愿由 봽濡쒖꽭뒪 諛 떆뒪뀥 蹂寃 슂援ъ쓽 苡뚯냽 諛섏쁺


Integrated Service CMDB
젙蹂댁떆뒪뀥 援ъ꽦젙蹂댁쓽 泥닿퀎솕맂 愿由 UI 젣怨
떆뒪뀥 옄궛젙蹂댁쓽 씪愿꽦 쑀吏

Pre-embedded ITIL v3
Process
꽌鍮꾩뒪 吏썝 쁺뿭뿉 븳 IT 꽌鍮꾩뒪愿由 Best Practice씤 ITIL v3 룞 遺꾩빞 援젣 몴以씤 ISO/IEC 20000 슂援ъ궗빆쓣 異⑹”븯뒗 踰붿슜쟻씤 몴以 봽濡쒖꽭뒪 뀥뵆由 궡 쟻쓳꽦넂 100% 쎒 湲곕컲쓽 Form Designer 쑀뿰꽦씠 쎇뼱궃 Workflow瑜 솢슜븳 봽濡쒖꽭뒪 蹂寃쎌뿉 븳 鍮좊Ⅸ 諛섏쁺씠 媛뒫

Pre-embedded ITIL v3
Process
꽌鍮꾩뒪 吏썝 쁺뿭뿉 븳 IT 꽌鍮꾩뒪愿由 Best Practice씤 ITIL v3 룞 遺꾩빞 援젣 몴以씤 ISO/IEC 20000 슂援ъ궗빆쓣 異⑹”븯뒗 踰붿슜쟻씤 몴以 봽濡쒖꽭뒪 뀥뵆由 궡 쟻쓳꽦넂 100% 쎒 湲곕컲쓽 Form Designer 쑀뿰꽦씠 쎇뼱궃 Workflow瑜 솢슜븳 봽濡쒖꽭뒪 蹂寃쎌뿉 븳 鍮좊Ⅸ 諛섏쁺씠 媛뒫

Align with ITIL v3, COBIT
ISO / IEC 20000 etc
ITIL v3, COBIT, ISO/IEC 20000 벑 Best Practice濡쒖쓽 怨좊룄솕 媛뒫

IT 꽌鍮꾩뒪 슫쁺 씪씠봽궗씠겢씤 PDCA(Plan, Do, Check, Act) Activity 媛뒫

Align with ITIL v3, COBIT
ISO / IEC 20000 etc
ITIL v3, COBIT, ISO/IEC 20000 벑 Best Practice濡쒖쓽 怨좊룄솕 媛뒫

IT 꽌鍮꾩뒪 슫쁺 씪씠봽궗씠겢씤 PDCA(Plan, Do, Check, Act) Activity 媛뒫
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